Thoughts on clarity, trust, and how we communicate.

These are a few of the many things that keep me awake at night and create the mental hum during the day.

It’s a fun ride. Sometimes.

Person sitting at a desk using a laptop in front of a bookshelf with books and a potted plant on the shelves.
Make it Easy for People to Work With You
Heidi Zwart Heidi Zwart

Make it Easy for People to Work With You

It doesn’t take much for people to get distracted or lose our focus. Business owners have to understand this part of human nature and know how to work with it, not against it. That’s what behavior science does best. And it’s why it needs to be the foundation of your website.

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Is Your Website Built on B.S.? It Should Be.
Heidi Zwart Heidi Zwart

Is Your Website Built on B.S.? It Should Be.

If it’s not, it should be. I know what you may be thinking… Isn’t authenticity and trustworthiness the foundation of a strong online presence? Absolutely. The kind of B.S. I’m talking about is built on all of that. Surprised? It’s probably not what you think.

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Do Small Businesses Really Need SEO? Why Most Don’t (Yet)
Heidi Zwart Heidi Zwart

Do Small Businesses Really Need SEO? Why Most Don’t (Yet)

Wondering if your small business really needs SEO? In most cases, not yet. DIve into why early SEO isn’t the best investment, what foundational steps to take first (like clarifying your message and improving your website), and how to know when SEO will actually help your business grow.

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5 Reasons a Human Copywriter Is Better Than AI
Heidi Zwart Heidi Zwart

5 Reasons a Human Copywriter Is Better Than AI

AI can draft website copy quickly, but speed isn’t the same as connection. A human copywriter listens, asks questions, and uncovers the story behind your business. A copywriter blends strategy, emotion, and clarity to create content that resonates and builds trust.

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How Small Business Owners Can Improve Their DIY Website
Heidi Zwart Heidi Zwart

How Small Business Owners Can Improve Their DIY Website

You built your website yourself—but is it really working for your business? A DIY site can look good but still miss opportunities to connect with customers. Learn how a professional review can make your site clearer, more engaging, and more effective.

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Don’t Look Now But Your AI Copy is Showing
Heidi Zwart Heidi Zwart

Don’t Look Now But Your AI Copy is Showing

Is your AI-generated copy lacking authenticity? Learn how to spot telltale signs like repetitive phrases, missing personality, and absence of personal stories—and discover how to make your content more human and engaging.

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